Privacy Policy

Last updated: 8 June 2026

This Privacy Policy explains how Roll-It Africa collects, uses, stores, and protects personal information when you use our website, contact us, request a quotation, place an order, or communicate with us by email, phone, WhatsApp, website forms, or other business channels.

This policy applies to the website:

Home

It also applies, where relevant, to any shop, catalogue, quotation, enquiry, or order process operated by Roll-It Africa through this website or related Roll-It Africa online channels.

1. Who we are

Roll-It Africa is a South African supplier of castor wheels, trolley wheels, pallet jack wheels, replacement wheels, and related products.

Business name: Roll-It Africa
Website: https://rollitafrica.co.za
Email: contact@rollitafrica.co.za
Telephone: [021 987 3012]
Address: [Kraaifontein]

For privacy-related queries, you can contact us using the details above.

2. Information we collect

We may collect personal information when you:

Visit our website
Submit an enquiry form
Request a quotation
Place an order
Contact us by email, phone, WhatsApp, or in person
Ask for product information, delivery, support, or after-sales assistance
Interact with our website, shop, catalogue, or online forms

The information we collect may include:

Name and surname
Company name
Email address
Telephone or WhatsApp number
Delivery or collection details
Billing details
VAT or business information, where required for quotations, invoices, or orders
Product enquiry details
Order history
Payment-related information processed through payment providers
Website usage information, such as pages visited, browser type, device type, IP address, and cookies

We do not intentionally collect special personal information unless it is voluntarily provided by you and is necessary for a specific lawful purpose.

3. Why we collect information

We collect and use personal information for legitimate business purposes, including:

Responding to enquiries
Preparing quotations
Processing orders
Arranging delivery or collection
Providing product information and technical support
Managing customer relationships
Communicating about products, pricing, availability, and orders
Processing payments
Keeping accounting, tax, and business records
Improving our website and customer service
Protecting our business, website, systems, staff, customers, and legal rights
Complying with applicable laws and regulatory obligations

4. Legal basis for processing personal information

We process personal information where it is necessary for one or more of the following reasons:

To respond to your request or enquiry
To provide a quotation, product, service, or order
To perform or prepare for a contract with you
To comply with legal, tax, accounting, or regulatory obligations
To pursue legitimate business interests, provided your rights are not unfairly affected
Where required, with your consent

5. Website forms, enquiries, and WhatsApp communication

When you contact us through a website form, email, phone call, or WhatsApp, we use the information you provide to respond to your enquiry and assist with the product or service requested.

If you communicate with us through WhatsApp or another third-party communication platform, that platform may also process your information according to its own privacy terms.

6. Orders, payments, and delivery

If you place an order or request delivery, we may process information needed to complete the transaction, including billing details, delivery details, product details, order value, and contact information.

We may share only the necessary information with service providers involved in the order process, such as:

Courier or delivery companies
Payment service providers
Accounting or invoicing service providers
IT, hosting, or website service providers
Professional advisers, where necessary
Regulators or authorities, where required by law

We do not sell personal information.

Payment information may be processed by third-party payment providers. We do not intentionally store full card details on our own website unless this is handled securely by an authorised payment service provider.

7. Cookies and website analytics

Our website may use cookies or similar technologies to make the website work, improve performance, understand website usage, improve security, and support marketing or analytics.

Cookies may collect information such as browser type, device information, approximate location, pages visited, and referral source.

You can control or delete cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

8. Direct marketing

We may contact existing or potential customers about relevant products, services, quotations, or business updates where allowed by law.

You may ask us to stop sending marketing communication at any time.

We will not intentionally send unnecessary marketing communication where you have opted out.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.

Examples include:

Enquiry records
Quotation records
Order and invoice records
Delivery records
Accounting and tax records
Website and security logs
Legal or compliance records

When information is no longer required, we will take reasonable steps to delete, de-identify, or securely store it according to our business and legal requirements.

10. How we protect personal information

We use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, disclosure, alteration, or destruction.

No website, email system, or electronic communication method can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured channels.

11. Your rights

Subject to applicable law, you may have the right to:

Ask what personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of information where legally permitted
Object to certain processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us using the details provided in this policy.

12. Third-party websites

Our website may contain links to third-party websites, including suppliers, retailers, payment providers, courier providers, social media platforms, or other business partners.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing personal information to them.

13. Children’s information

Our website and services are intended for business and general customer use. We do not knowingly collect personal information from children without appropriate consent where required by law.

14. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, plugins, payment methods, or operational processes.

The latest version will be published on this page.

15. Contact details

For privacy questions or requests, contact:

Roll-It Africa
Email: contact@rollitafrica.co.za
Telephone: 021 987 3012
Website: https://rollitafrica.co.za
Address: Kraaifontein, Western Cape, South Africa